Community Manager

Job Category: Social Media
Job Type: Full Time
Job Location: Atlanta Duluth GA Gwinnett County
Compensation: TBD

If you are a purpose-driven self-starter that understands the value of hard work and professional excellence – with a little fun on the side – then we have been looking for you!

We want you to be a part of the Tyler New Media team and join our mission to uplift, strengthen and support the African American community by building stronger families and businesses.

About our Company:

Tyler New Media brands have been featured in, Black Enterprise Magazine, Essence Magazine, Ebony Magazine, Jet Magazine, Parenting Magazine, CNN, HLN, Good Morning America, The Today Show, and many other press outlets. The company has been a finalist for the Black Enterprise Family Business of the Year, Infusionsoft’s Small Business ICON Award and has been awarded the ClickFunnels Two Comma and 2CCX awards along with being named to the 2021 Inc. 5000 list of the country’s fastest growing privately held companies.

Our Core Values:

We Strive for Excellence. We Do More With Less. We Promote Personal Development. We Make It Happen. We Are Accountable For Our Actions. We Are Honest and Truthful

About the Job:

We are looking for a digital-savvy community manager to take control of our online voice and build brand awareness and loyalty. The community manager will be responsible for post as a brand ambassador under their own account to create a strong brand identity. You will be the first point of contact for online fans and followers, thus developing an intimate relationship with the online community.

What you will be doing:

  • Engage and interact  in our client and public communities using Facebook and other platforms. facilitate and engage in the conversation and in the group
  • Answer customer inquiries competently and efficiently, coordinating with internal Customer Service team when necessary
  • Prepare and manage activity and task lists for program-related projects and activities
  • Follow-up with program participants to ensure that tasks and action items are being completed in a timely manner
  • Setting and implementing policies and practices to align with marketing strategies
  • Organize, schedule and participate in meetings/events to build community and boost brand awareness
  • Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, thorough and regular communications to attendees, suppliers, and stakeholders
  • Ensure technology is used correctly for all operations (video conferencing, presentations, and other communications tools)
  • Relay community feedback to relevant personnel in the company
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
  • Prepare reports as required

About you:

  • You have an Associate degree in a relevant field is a plus
  • You have a minimum 3 years of experience as a Community Manager
  • You have an experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Your ability to work independently and with a team is impeccable
  • Your strong motivation and enthusiasm get the job done
  • You have the ability to evaluate, make decisions, and meet deadlines within a fast-paced environment.
  • You have proficient experience working with CRMs and Google G-Suite 

What We Offer

  • An open minded, collaborative and supportive culture
  • Casual, welcoming work environment
  • Daily snacks
  • Health insurance covered at 70% and vision & dental insurance covered at 99%, effective after 60 days
  • Generous 5-week time off policy including 10 paid holidays, paid personal and vacation time
  • “Wealth Academy”, our program created to give our team a path to wealth which includes:
    • Dollar for dollar 401K matching up to 6% of the employee’s pay. Immediate vesting!
    • Profit Sharing Plan that allows employees to share in company profits.
    • Monthly financial education Lunch and Learns with industry experts.

Equal Employment Opportunity

Tyler New Media is committed to fostering diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of business needs, regardless of race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.

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