This is a Part time job – 20 hours per week.
Customer Service: The Customer Service Coordinator role will be providing exceptional customer service to our internal and external customers, including our Mastermind clients and members of our general community.
Office Lead: This role will ensure the day to day office environment is organized, functional and ready to support the team and visitors.
This role will also interact with team members while being adaptable, proactive, resourceful, and efficient and maintain a high level of professionalism and confidentiality. Our ideal candidate has a genuine appreciation and understanding of protocol, discretion and is able to accept and assume responsibility. This candidate will also have the ability to interpret and make decisions in accordance with prescribed procedures and practices of the company.
CUSTOMER SERVICE COORDINATOR DUTIES:
- Answer support calls and make sure to provide excellent customer service for our Mastermind clients and general community.
Receive and process customer requests via the customer support portal for our mastermind clients and general community. - Conduct outbound calls supporting event attendance.
- Manage customer expectations and customer information (data in the system).
- Manage the customer requests and ensure these are followed through in a timely and efficient manner.
- Process the daily shipping requests, pack, and ship material daily.
- Update the customer about status and progress on his/her requests in a proactive manner.
- Follow through on any shortfalls or compromised service levels.
- Escalate unresolved concerns to the manager or other functions.
- Follow, create, update and manage SOPs to effectively complete all tasks.
OFFICE LEAD DUTIES:
- Point of contact for all facilities activity, including meeting vendors, deliveries, office upkeep and organization
- Maintain and update office phone lists, email distribution lists, and other similar systems.
- Rosewood Event: Room preparation, setup, materials, booking management.
- Restock Snacks, Coffee, Teas, Creamer…etc Keep Coffee maker clean and filled with water.
- Ensure printers are operational, connected to the network, and stocked with ink and paper at all times
- Responsible for all Zoom Administration including assigning lines, troubleshooting errors, or updating configurations
- Maintain office supplies and inventory for all items, staying within budget.
- Follow, create, update and manage SOPs to effectively complete all tasks.
- Perform other duties assigned due to the need of the business.
- Work on special projects to support company initiatives.